Refunds & generation issues.

Clear credit rules, and a way to ask for help.

Failed generations

We charge one credit per successfully delivered AI PNG. If a design fails, its reserved credit is released. When only part of a multi-style request succeeds, only the completed designs consume credits. An export problem should be reported so we can restore the download or review the affected design.

Spelling and output problems

If an AI design misspells your name or has a clear generation defect, select Report an issue beside that image in your account. Tell us what is wrong. We review the image and your request; qualifying problems can receive a credit return.

A credit return is separate from a cash refund. Personal taste or a preference for another style does not automatically mean an image failed, but you can still contact us about a concern.

Duplicate or incorrect charges

Contact us if you see a duplicate charge, incorrect amount, or a paid order that has not received its credits. Include your account email and order identifier. Do not send full card details or passwords.

Unused credit packs and refund requests

Contact us to request a refund for an unused purchase. Requests are reviewed against the order status, used credits, payment history, and any rights that apply to your purchase. We do not promise automatic refunds for partly or fully used packs.

If a payment is refunded or reversed, the corresponding purchased credits are removed. Where those credits have already been used, further paid generations may be restricted while the balance is resolved. Every adjustment is recorded.

How to contact us

Use the support details on our contact page. We will investigate using the transaction and generation records available to us. Any mandatory consumer rights remain unaffected by this policy.